Privacy, Terms & Safety Framework

1. Platform Status

iHerbMed Ltd. operates as an informational startup platform focused on herbal wellness education, personalized intake tools, product education, and digital support resources.

The platform may help users organize wellness goals, allergies, medications, health history, lifestyle factors, and preferences. This organization of information is intended for education and user support only.

2. Medical Disclaimer

• No medical advice: Content on iHerbMed is provided for general educational purposes and should not be treated as medical advice.
• No diagnosis or treatment: iHerbMed does not diagnose, treat, cure, or prevent disease.
• No emergency care: The platform must not be used for emergencies. If you experience severe, worsening, or urgent symptoms, call 911 or seek immediate medical care.
• Professional consultation: Speak with a licensed healthcare professional before using herbal products, changing medications, starting supplements, or following any wellness plan.
• Medication and condition risks: Herbal products may interact with medications, medical conditions, pregnancy, breastfeeding, surgery, allergies, and individual risk factors.

3. Responsible Use of Information and Products

• User responsibility: You are responsible for reviewing information carefully and seeking professional advice before acting on wellness information.
• Product labels: Where products are referenced or offered, product labels, warnings, dosage instructions, contraindications, and applicable regulatory information should be followed.
• No guaranteed outcome: iHerbMed does not guarantee any specific health result, symptom improvement, or product suitability for a particular person.
• Accuracy of user information: Personalized educational output depends on the accuracy and completeness of information provided by the user.

4. Privacy Practices and Personal Information

iHerbMed may collect information needed to operate the platform, provide educational personalization, improve services, maintain security, and communicate with users.

• Account and contact data: Name, email address, subscription status, and communication preferences.
• Wellness intake data: Age range, sex or gender where relevant to safety, wellness goals, allergies, medication considerations, lifestyle factors, and user-submitted health context.
• Technical data: IP address, browser type, device information, user agent, site activity, cookies, web beacons, analytics information, and security logs.
• Payment data: Payment transactions may be processed by third-party payment providers. iHerbMed should not store full payment card details unless explicitly stated and secured through compliant systems.

Personal information is collected, used, and disclosed only for identified purposes, with consent where required, and in accordance with applicable privacy laws.

5. Purposes for Collection and Use

• To create and manage user accounts.
• To provide educational wellness personalization and platform functionality.
• To respond to inquiries and provide customer support.
• To improve website content, usability, safety, and service quality.
• To detect misuse, security incidents, fraud, or technical problems.
• To process payments, subscriptions, refunds, and related administrative tasks.
• To comply with legal, accounting, tax, regulatory, or operational requirements.

6. Consent, Access, Correction, and Withdrawal

Users may request access to their personal information, ask for corrections, withdraw consent where legally possible, or ask questions about privacy practices.

Withdrawal of consent may limit the ability to provide certain services, especially where information is required for account management, safety context, payment processing, or legal compliance.

7. Data Security, Retention, and Service Providers

• Safeguards: iHerbMed uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of information and takes reasonable steps to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or disposal.
• Limited disclosure: iHerbMed does not sell personal information and does not disclose user data to unrelated third parties except where necessary to provide requested services, with user consent, under appropriate confidentiality and security safeguards, or where required or permitted by law.
• No absolute security promise: No online platform can guarantee complete security. Users should protect their login credentials and notify iHerbMed of suspected unauthorized access.
• Retention: Information is retained only as long as reasonably necessary for the purposes described, unless a longer period is required by law or legitimate business needs.
• Service providers: iHerbMed may use trusted third-party providers for hosting, analytics, communications, payment processing, security, or customer support.
• Cross-border processing: Some service providers may process or store information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.

8. Cookie Policy (CA)

This Cookie Policy was last changed on July 1, 2026, last checked on July 1, 2026, and applies to citizens and legal permanent residents of Canada.

8.1 Introduction

Our website, https://iherbmed.ca (hereinafter: “the website”), uses cookies and other related technologies. For convenience, all such technologies are referred to as “cookies.” Cookies are also placed by third parties we have engaged. In this Cookie Policy, we inform you about the use of cookies on our website.

8.2 What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of relevant third parties during a subsequent visit.

8.3 What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

8.4 What is a web beacon?

A web beacon, also known as a pixel tag, is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. Various data about you may be stored using web beacons.

8.5 Third parties

We have made agreements about the use of cookies with companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are considered independent data controllers. We recommend that you read the privacy statements of these companies.

8.6 Cookies

8.7 Placed cookies

8.8 Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click “Accept All,” you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

8.9 Enabling, disabling, and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change your browser settings so that you receive a message each time a cookie is placed. For more information, refer to your browser’s Help section. You can also indicate your preferences at youradchoices.ca.

Please note that our website may not work properly if all cookies are disabled. If you delete cookies in your browser, they may be placed again after your consent when you visit our website again.

8.10 Your rights with respect to personal data

You have the following rights with respect to your personal data:

• You may submit a request for access to the data we process about you.
• You may object to the processing.
• You may request an overview, in a commonly used format, of the data we process about you.
• You may request correction or deletion of the data if it is incorrect, not relevant, or no longer relevant. Where appropriate, amended information will be transmitted to third parties that have access to the information in question.
• You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
• You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.

To exercise these rights, please contact us using the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you.

8.11 Cookie Policy contact details

9. Email, Newsletters, and Marketing Communications

iHerbMed may send service-related emails, account notices, transactional messages, and marketing communications where permitted by law.

• Service messages: iHerbMed may send account notices, support replies, security alerts, and other operational communications needed to provide the service.
• Marketing messages: Marketing emails should only be sent with appropriate consent or another lawful basis.
• Commercial electronic messages should identify the sender and include an unsubscribe mechanism.
• Unsubscribe requests will be processed in accordance with applicable requirements.

10. Subscriptions, Payments, and Refunds

• Subscription fees: iHerbMed may offer monthly or annual subscriptions for educational wellness services.
• Billing: Fees, renewal terms, cancellation steps, and taxes should be disclosed at checkout or on the relevant plan page.
• Refunds: Refund eligibility depends on the refund policy displayed at the time of purchase and any applicable consumer protection requirements.
• Third-party processors: Payments may be handled by third-party providers subject to their own terms and privacy practices.

11. Partners, Affiliates, and Third-Party Links

iHerbMed may reference or collaborate with suppliers, pharmacies, clinics, wellness professionals, logistics providers, or affiliate partners.

Third-party websites, products, services, and professionals are independent from iHerbMed unless expressly stated. Users should review third-party terms, privacy policies, product labels, and professional credentials before relying on them.

12. Management and Internal Accountability

Operational, medical-content, financial, and technology responsibilities are managed by the iHerbMed leadership team.

13. Limitation of Liability

To the maximum extent permitted by applicable law, iHerbMed Ltd., its directors, officers, team members, contractors, and affiliates are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from platform use, educational content, third-party links, product information, cookies, analytics, or reliance on user-submitted information.

Nothing in this page is intended to exclude liability that cannot legally be excluded, restrict rights that cannot legally be waived, or override applicable consumer protection, privacy, health, or safety laws.

14. Governing Law and Dispute Resolution

These terms are intended to be governed by the laws of British Columbia and the applicable federal laws of Canada, unless another law is required to apply.

Where legally permitted, disputes connected with this platform should be resolved through the courts located in British Columbia, Canada.

15. Updates to This Page

iHerbMed may update this Privacy, Terms, Cookie Policy, and Safety Framework from time to time. The updated version will be posted on this page with a revised date.

Last updated: July 1, 2026

16. Contact and Privacy Questions